335win Privacy Policy – How We Handle Your Personal Data

1 Who We Are

335win is an online betting and casino platform accessible at 335win.pro. This Privacy Policy applies to all users of the 335win website, mobile app and any associated services. When this policy refers to "335win", "we", "us" or "our", it refers to the 335win platform operator.

By registering a 335win account you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This policy should be read alongside the Terms and Conditions, which are incorporated by reference.

2 Personal Data We Collect

The table below sets out the categories of personal data that 335win may collect from players and the context in which each category is collected.

335win does not deliberately collect sensitive personal data such as health information, religious beliefs or political opinions. If you voluntarily share such information in a support conversation, it will be used only to resolve your query and not retained beyond that purpose.

3 How We Collect Your Data

335win collects personal data through the following means:

• Direct collection — information you provide when registering, completing identity verification, making a deposit or withdrawal, or contacting the support team.
• Automated collection — technical data collected automatically when you use the website or app, including IP address, device information and session activity, typically through cookies and server logs.
• Third-party sources — identity and fraud checks may involve third-party KYC providers who return verification results to 335win. Payment processors such as JazzCash and Easypaisa confirm transaction outcomes. These third parties operate under their own privacy policies regarding data they hold on their own side.

4 How We Use Your Personal Data

335win uses your personal data for the following purposes:

• To create and manage your 335win account, including login authentication and account security.
• To process PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and cards, and to process PKR withdrawal requests back to your verified payment method.
• To verify your identity and age in compliance with our internal responsible gaming and fraud prevention requirements.
• To detect, investigate and prevent fraudulent activity, money laundering and other prohibited conduct as defined in the Terms and Conditions.
• To provide customer support and resolve account queries through live chat and other support channels.
• To send you transactional communications regarding your account — including deposit confirmations, withdrawal updates and account security alerts. These are sent regardless of marketing opt-in status as they relate directly to your account.
• To send you promotional offers, bonuses and news about 335win, but only if you have opted in to marketing communications. You may opt out at any time.
• To analyse platform usage and improve the 335win product, including identifying technical issues and optimising mobile performance for Pakistani players.
• To comply with applicable legal and financial obligations including anti-money laundering requirements.

5 Legal Basis for Processing

335win processes personal data on the following legal bases:

• Contract performance — processing required to provide you with the 335win service under the Terms and Conditions you accepted at registration. This covers account management, payments and game operations.
• Legitimate interests — fraud prevention, security monitoring, platform improvement and direct marketing where interests are balanced against player privacy rights.
• Consent — marketing communications and non-essential cookies, where your explicit opt-in is required and can be withdrawn at any time.
• Legal obligation — data processing required to comply with anti-money laundering obligations, age verification requirements and responses to lawful requests from competent authorities.

6 Sharing Your Data with Third Parties

335win does not sell, rent or trade your personal data to third parties for commercial purposes. Your data may be shared with the following categories of third party only where necessary to operate the platform:

• Payment processors — JazzCash, Easypaisa, Raast, banking partners and card networks, to process your PKR transactions. These providers receive only the data required to complete your transaction.
• KYC and identity verification providers — third-party services used to verify identity documents submitted during account verification. These providers confirm verification outcomes and operate under separate data agreements.
• Fraud and risk management services — third-party tools used to detect unusual patterns, flagged accounts or suspicious activity. Data shared is limited to the minimum required for effective risk assessment.
• IT and hosting infrastructure providers — cloud and server infrastructure providers hosting the 335win platform under data processing agreements that restrict use of your data to agreed purposes.
• Competent authorities — 335win may disclose personal data to law enforcement or regulatory bodies where legally required to do so. Such disclosures are made only in response to lawful, documented requests.

7 Payment Data and PKR Transactions

When you deposit or withdraw PKR via JazzCash, Easypaisa, Raast or bank transfer, the transaction is processed through the respective payment provider's own secure infrastructure. 335win receives confirmation of the transaction outcome and a reference identifier — it does not store your full mobile wallet credentials or bank account numbers on its own servers.

For card payments, card data is handled directly by the certified payment gateway and tokenised — meaning a reference token is stored rather than your actual card number. 335win staff cannot view your full card details.

Transaction records — including amounts, timestamps, payment method types and PKR values — are retained as part of your account history. This information is used for account management, dispute resolution and fraud prevention purposes.

8 Cookies and Tracking Technologies

335win uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device that help the platform function correctly and enable us to understand how players use the service.

The types of cookies used on 335win include:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during your visit. These cannot be disabled without breaking core platform functionality.
• Analytics cookies — used to collect aggregated, anonymised data about how players navigate the platform, which features are most used and where technical issues occur. This helps improve the platform experience for Pakistani users.
• Preference cookies — remember your settings such as language preferences and display options across sessions.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the 335win platform, including the ability to stay logged in during a session.

9 Data Security

335win implements technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. Key measures in place include:

• SSL/TLS encryption for all data transmitted between your device and 335win servers.
• Password hashing — your actual password is never stored in a readable format.
• Two-factor authentication available for all player accounts to provide an additional security layer beyond the password.
• Access controls limiting which 335win staff can view personal data, based on the minimum necessary for their role.
• Regular security reviews and monitoring for unusual access patterns or potential breaches.

While 335win takes all reasonable steps to protect your data, no online system can be guaranteed to be completely secure against all threats. In the event of a security incident that affects your personal data, 335win will notify affected players in accordance with applicable obligations and take immediate steps to contain and address the issue.

10 How Long We Keep Your Data

335win retains personal data only for as long as it is needed for the purposes described in this policy. The general retention periods that apply are:

• Active account data — retained for the duration of your 335win account being open and active.
• Financial transaction records — retained for a minimum of five years following the transaction date to meet financial record-keeping obligations.
• Identity verification documents — retained for the period required to satisfy verification obligations and for a further period following account closure to address potential disputes.
• Support communications — retained for up to two years following the closure of a support query, to allow for follow-up or escalation.
• Marketing opt-in records — retained for as long as marketing communications are being sent or for a reasonable period following opt-out to demonstrate compliance.

When the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual player.

11 Your Rights Over Your Personal Data

As a 335win player you have rights regarding the personal data we hold about you. These are summarised below. To exercise any of these rights, contact the 335win support team via live chat and submit your request. We will respond within a reasonable timeframe.

12 Children's Privacy

335win is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. Age verification is part of the account registration and verification process, and access is suspended where age cannot be confirmed.

If 335win becomes aware that a person under 18 has registered an account, the account will be immediately closed, any balance will be returned to the payment method used and the data will be deleted in accordance with applicable requirements. If you believe a minor has created a 335win account, please report it to the support team via live chat immediately.

13 Changes to This Privacy Policy

335win may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable law or improvements to how we communicate privacy practices to our players. The date shown at the top of this page indicates when the policy was last updated.

Where changes are material — meaning they meaningfully affect how your data is collected, used or your rights — 335win will notify registered players through an in-platform notification or via the contact details associated with your account. Continued use of the 335win platform after a policy update constitutes your acceptance of the revised terms.

14 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way 335win handles your personal data, please contact the support team through the live chat function available on the 335win website and app. The support team is available 24 hours a day, seven days a week.

For formal written requests regarding your data rights — such as a subject access request, erasure request or data portability request — please submit your request via live chat with sufficient detail for the team to identify your account and process your query accurately.

335win aims to respond to all privacy-related queries and formal data requests within a reasonable timeframe. Complex requests involving data export or full account deletion may take longer to process and the team will keep you updated on progress.